1.1. These Terms and Conditions shall apply to all contracts for the supply of Services by Meticulous Market Research Pvt. Ltd. (the Company or the Supplier) to the Customer and shall prevail over any other documentation or communication from the Customer
1.2. Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by Meticulous Research®
2. Price and Payment
2.1. Payment can be made by wire transfer/credit cards/payment gateways/bank cheques/wallets only. 100% payment will be required for the supplier to deliver the products & services.
2.2. The Supplier will send the deliverable in the electronic form to the customer.
2.3. The Supplier reserves the right to modify, update or run promotions on any service at any time.
2.4. The Supplier reserves the right to change the price of any service at any time. However, once the service has been ordered, the price shall remain fixed for the customer.
3. Customer Obligations
3.1. Co-operate with the Supplier
3.2. Provide the Supplier with any information reasonably required by the Supplier
3.3. Keep the supplier notified of their correct name, postal address and any phone, fax, E-mail information
3.4. Comply with all other statutory requirements-particularly in regards to data protection and confidentiality.
4. Supplier Obligations
4.1. The Supplier shall perform the services with reasonable skills and care and to reasonable standard in accordance with recognized standards and codes of practice
4.2. Delivery of survey material will be within 24 hours of receipt of payment otherwise agreed by Contract/Service Level Agreement
5. Limitation of Liability
5.1. The Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Services
5.2. The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss or profit or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or misrepresentation or otherwise
6. Cancellation / Return / Refund Policy
Meticulous Research® offers its products and services in the form of syndicate market research reports, consulting assignments, and custom research. All the products and services contain the critical market information that is sold/delivered in electronic, downloadable form. Hence, the products and services once purchased would be deemed final and there would be no refund issued owing to the nature of products & services. No cancellation will be accepted after the payment is done.
7. Force Majeure
Neither party shall be liable for delay or failure to perform any of its obligations if the delay or failure result from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, locks, accident, war, fire, unavailability of source of supply; and the party shall not be entitled to a reasonable extension of its obligations.
All the project deliverables, research reports, proposals, questionnaires, brochures and sample pages, or any other survey material provided by the Supplier, may not be used in any other format other than the supplied. Customer cannot at anytime, without prior written permission of the Supplier, make copies or reproduction (in whatever form) of the project deliverables, research reports, proposals, questionnaires, brochures and sample pages, or any other survey material.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of India.