The Healthcare Chatbots Market is expected to reach $703.2 million by 2025 from 183.3 million in 2019, growing at a CAGR of 25.1%. Factors such as growing internet connectivity and rising adoption of smart devices, limited availability of healthcare resources to address growing patient population, technological advancement in artificial intelligence, chatbots to reduce the healthcare cost, and increasing demand of virtual health assistance are driving the growth of the global healthcare chatbots market. However, data privacy concern, lack of expertise for chatbot development, and lack of awareness and misconception are hindering the growth of this market.
Optimum internet connectivity and rising adoption of smart devices will favor the growth of the healthcare chatbot solutions market
Rising internet connectivity and the growing adoption of smartphones and mobile platforms play a key role in ensuring the adoption and use of chatbots. This has ensured growing number of consumers to access healthcare services, and also greatly broadened the reach of said services. According to data published by Anthem Insurance Companies, Inc. (U.S.) in May 2017, approximately 50% of smartphone users gather health information using mobile apps; 36% of doctors say apps are the most effective way to engage with patients; and 90% of doctors believe mobile apps can improve health. Smart devices equipped with advanced chatbot tools solve many mission-critical communication issues in healthcare. Thus, an increase in overall smartphone and device adoption will favor the growth of the healthcare chatbot solutions market.
Technology advancement in artificial intelligence drives the healthcare chatbots market growth
Widespread advancements occurring in the field of artificial intelligence is primarily responsible for driving growth in the global healthcare chatbots market. This is mainly due to the implementation of more sophisticated and mature chatbot processes that are intensely smart to deal with engaging customers who intend to access healthcare services. With a rising demand of automation in healthcare domains, the use of chatbots to achieve online efficiency in terms of dealing with customer enquiries and customer retention is increasing. This is expected to showcase a highly positive growth curve for healthcare chatbots in the near future. Many healthcare organizations businesses are making use of chatbot services in an excess of ways, thus expanding the boundaries of their capacities and capabilities.
Moreover, application of AI in consumer electronics associated with maintaining healthcare has also led towards the creation of a large client base that demands the assistance of technologies like chatbot services. In recent times, extensive progress in digital technology has made many healthcare organizations start utilizing numerous digital marketing strategies. As voice and messaging services, which are a part of chatbot technology come under these strategies, the healthcare chatbots market is expected to grow with leaps and bounds in the near future.
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In 2018, the software segment accounted for the largest share of the global healthcare chatbots market, by component. Chatbots market for software include the revenue derived from chatbot solutions excluding services such as consulting, designing, development, system integration, deployment, support, and maintenance. Chatbots providers generally derive revenue from subscription-based pricing model and most of them provide freemiun version which can be upgraded with monthly or annual subscription model.
The growth of the chatbots software market is attributed to the rise in adoption of smartphones and increased awareness of self-monitoring approaches in health and disease management. For instance, according to the Parks Associates, more than 40 million smartphone owners in the U.S. are active users of wellness or fitness apps.
The symptom checking segment accounted for the largest share of the global healthcare chatbots market in 2018, by application. Increasing adoption of smartphones and internet penetration are the major factors propelling demand for such solutions from patients and healthcare providers. Ada (Germany), Babylon Health (UK), Buoy Health (US) and Your.MD (UK) are the most prominent primary-care based symptom checker chatbots used by patients.
North America: Fastest growing regional market
The North America market for healthcare chatbots is expected to grow at a highest CAGR. Factors such as rise in usage of mobile apps to gather healthcare information, high adoption of social network embedded chatbots, and large investments by healthcare technology developers to boost the use of healthcare chatbots are driving the growth of the chatbots market in North America.
Healthcare Chatbots Market Key Players
The report includes competitive landscape based on extensive assessment of the key strategic developments adopted by leading market participants in the industry over the past 3 years (2015-2018). As of 2018, Infermedica, Sensely, Inc., Ada Digital Health, Ltd., Babylon Healthcare Services Limited, and HealthTap, Inc. dominated the global healthcare chatbots market. Other major players include Your.MD Limited, Baidu, Inc., Buoy Health, Inc., Woebot Labs, Inc., and GYANT.COM, INC. among others.
Scope of healthcare chatbots market Report:
Healthcare Chatbots Market, by Component
Healthcare Chatbots Market, by Deployment
Healthcare Chatbots Market by Application
Healthcare Chatbots Market, by End User
Healthcare Chatbots Market, by Geography
Key questions answered in the report:
Growing internet connectivity and rising adoption of smart devices and limited availability of healthcare resources fuels the growth of the healthcare chatbots market
The North American healthcare chatbots market favors both larger and local manufacturers that compete in multiple segments
Recent new approvals, collaborations, partnerships, and agreements, new product launches, and expansions took place in the healthcare chatbots market space
We are in the phase of updating this report by analysing the impact of COVID-19 on this market.
1. Introduction
1.1. Market Definition
1.2. Market Ecosystem
1.3. Currency and Limitations
1.3.1. Currency
1.3.2. Limitations
1.4. Key Stakeholders
2. Research Methodology
2.1. Research Process
2.1.1. Secondary Research
2.1.2. Primary Research
2.1.3. Market Size Estimation
3. Executive Summary
3.1. Introduction
3.2. Market Analysis, by Component
3.3. Market Analysis, by Mode of Deployment
3.4. Market Analysis, by Application
3.5. Market Analysis, by End User
3.6. Regional Market Analysis
4. Market Dynamics
4.1. Introduction
4.2. Drivers
4.2.1. Growing Internet Connectivity and Rising Adoption of Smart Devices
4.2.2. Limited Availability of Healthcare Resources to Address Growing Patient Population
4.2.3. Technology Advancements in Artificial Intelligence
4.2.4. Chatbots to Reduce Healthcare Cost
4.2.5. Increasing Demand of Virtual Health Assistance
4.3. Market Opportunities
4.3.1. Social Media Supporting the Chatbots Platform
4.3.2. Integrating Chatbots with the Iot
4.4. Market Challenges
4.4.1. Data Privacy Concerns
4.4.2. Lack of Expertise for Chatbot Development
4.4.3. Lack of Awareness and Misconceptions
5. Global Healthcare Chatbots Market, by Component
5.1. Introduction
5.2. Software
5.3. Service
6. Global Healthcare Chatbots Market, by Mode of Deployment
6.1. Introduction
6.2. On-Premise
6.3. Cloud-Based
7. Global Healthcare Chatbots Market, by Application
7.1. Introduction
7.2. Symptom Checking
7.3. Medication Assistance & Guidance (Consultation)
7.4. Coverage & Claims Management
7.5. Appointment Scheduling
8. Global Healthcare Chatbots Market, by End User
8.1. Introduction
8.2. Patients
8.3. Healthcare Providers
8.4. Healthcare Payers
9. Healthcare Chatbots Market, by Region
9.1. Introduction
9.2. Europe
9.2.1 UK
9.2.2. Germany
9.2.3. France
9.2.4. Rest of Europe (ROE)
9.3. North America
9.3.1. U.S.
9.3.2. Canada
9.4. Asia Pacific (APAC)
9.5. Rest of the World
10. Competitive Landscape
10.1. Introduction
10.1.1. Market Ranking Analysis
10.1.2. Growth Strategy Analysis
11. Company Profiles
11.1. Your.MD Limited
11.2. Baidu, Inc.
11.3. Sensely, Inc.
11.4. Babylon Healthcare Services Limited
11.5. HealthTap, Inc.
11.6. Buoy Health, Inc.
11.7. Infermedica
11.8. Ada Digital Health, Ltd.
11.9. PACT Care BV
11.10. Woebot Labs, Inc.
11.11. GYANT.COM, INC.
12. Appendix
12.1. Available Customization
12.2. Questionnaire
List of Tables
Table 1 Market Dynamics: Impact Assessment
Table 2 Chatbots Software Market, by Region/Country, 2016–2025 ($Million)
Table 3 Chatbots Services Market, by Region/Country, 2016–2025 ($Million)
Table 4 Chatbots On-Premise Solution Market, by Region/Country, 2016–2025 ($Million)
Table 5 Chatbots Cloud-Based Solution Market, by Region/Country, 2016–2025 ($Million)
Table 6 Global Chatbots Market, by Application, 2016–2025 ($Million)
Table 7 Chatbots Market for Symptom Checking, by Region/Country, 2016–2025 ($Million)
Table 8 Chatbots Market for Medication Assistance and Guidance, by Region/Country, 2016–2025 ($Million)
Table 9 Chatbots Market for Coverage & Claims Management, by Region/Country, 2016–2025 ($Million)
Table 10 Chatbots Market for Appointment Scheduling, by Region/Country, 2016–2025 ($Million)
Table 11 Chatbots Market for Patients, by Region/Country, 2016–2025 ($Million)
Table 12 Chatbots Market for Healthcare Providers, by Region/Country, 2016–2025 ($Million)
Table 13 Chatbots Market for Healthcare Payers, by Region/Country, 2016–2025 ($Million)
Table 14 Healthcare Chatbots Market, by Region, 2016-2025 ($ Million)
Table 15 Europe: Healthcare Chatbots Market, by Country, 2016-2025 ($ Million)
Table 16 Europe: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 17 Europe: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 18 Europe: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 19 Europe: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 20 UK: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 21 UK: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 22 UK: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 23 UK: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 24 Germany: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 25 Germany: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 26 Germany: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 27 Germany: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 28 France: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 29 France: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 30 France: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 31 France: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 32 ROE: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 33 ROE: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 34 ROE: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 35 ROE: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 36 North America: Healthcare Chatbots Market, by Country, 2016-2025 ($ Million)
Table 37 North America: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 38 North America: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 39 North America: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 40 North America: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 41 U.S.: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 42 U.S.: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 43 U.S.: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 44 U.S.: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 45 Canada: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 46 Canada: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 47 Canada: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 48 Canada: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 49 APAC: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 50 APAC: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 51 APAC: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 52 APAC: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 53 ROW: Healthcare Chatbots Market, by Component, 2016-2025 ($ Million)
Table 54 ROW: Healthcare Chatbots Market, by Deployment, 2016-2025 ($ Million)
Table 55 ROW: Healthcare Chatbots Market, by Application, 2016-2025 ($ Million)
Table 56 ROW: Healthcare Chatbots Market, by End User, 2016-2025 ($ Million)
Table 57 Market Ranking Analysis: Healthcare Chatbots Market (2018)
Table 58 Key Products: Healthcare Chatbots
Table 59 Key Agreements & Partnerships
Table 60 Major Fundings
Table 61 Key Product Launches & Enhancements
List of Figures
Figure 1 Key Stakeholders of Global Healthcare Chatbots Market
Figure 2 Research Process
Figure 3 Key Executives Interviewed
Figure 4 Primary Research Techniques
Figure 5 Market Size Estimation
Figure 6 Healthcare Chatbots: Global Market Outlook, by Component, 2019 vs. 2025
Figure 7 Healthcare Chatbots: Global Market Outlook, by Mode of Deployment, 2019 vs. 2025
Figure 8 Healthcare Chatbots: Global Market Outlook, by Application, 2019 vs. 2025
Figure 9 Healthcare Chatbots: Global Market Outlook, by End User, 2019 vs. 2025
Figure 10 Healthcare Chatbots: Regional Market Outlook, 2019 vs. 2025
Figure 11 Smartphone Adoption Rate, 2017 vs. 2025
Figure 12 Global Healthcare Chatbots Market, by Component, 2019 vs. 2025 (USD Million)
Figure 13 Global Healthcare Chatbots Market, by Mode of Deployment, 2019 vs. 2025 (USD Million)
Figure 14 Global Healthcare Chatbots Market, by Application, 2019 vs. 2025 (USD Million)
Figure 15 Global Healthcare Chatbots Market, by End User, 2019 vs. 2025 (USD Million)
Figure 16 Global Healthcare Chatbots Market, by Region, 2019 vs. 2025 (USD Million)
Figure 17 Agreement & Partnership Is the Most Implemented Growth Strategy
Figure 18 Baidu, Inc.: Financial Overview (2015-2017)
We are in the phase of updating this report by analysing the impact of COVID-19 on this market.
We are in the phase of updating this report by analysing the impact of COVID-19 on this market.
Published Date: Nov-2021
Published Date: Oct-2020
Published Date: Jul-2020
Published Date: Mar-2020
